About the role
Senior Executive, University Counselling Centre, University Wellbeing Office is a active engineering role at ntu in NTU Main Campus, Singapore. Open the role to review the official description and apply on the company site.
CompanyOnsite
Key Responsibilities
- Client Service
- Respond promptly and professionally to student and stakeholder enquiries via phone, email or in-person visits.
- Provide accurate information about counselling/psychological services and appointment scheduling.
- Maintain a positive and welcoming atmosphere at the front desk.
- Case Assignment Coordination
- Assign cases to mental health practitioners efficiently and in a timely manner based on availability and need.
- Reception and Operations
- Manage the front-facing reception, including scheduling appointments and maintaining calendars.
- Coordinate logistics for workshops, seminars and events hosted by UCC/University Wellbeing Office (UWO).
- Manage UCC daily operations smoothly and efficiently.
Requirements
- Minimum qualification of a good diploma with at least 3 years of relevant work experience, or a degree from a recognised university. Preferred fields include psychology, counselling, social work, education, or other related disciplines.
- 1-3 years of experience working in an administrative role in an educational, mental health or social service setting.
- , analysis, and reporting is valuable.
- Possess effective organisation and time management skills
- Possess strong problem-solving skills
- Possess good interpersonal and communication skills
- Proficient in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems)
- We regret that only shortlisted candidates will be notified.
- Hiring Institution: NTU