About the role
Senior Assistant Manager / Manager, Central Administration & Governance (Academic Services) is a active engineering role at ntu in NTU Main Campus, Singapore. Open the role to review the official description and apply on the company site.
CompanyOnsite
Key Responsibilities
- Analyse workflows to identify inefficiencies, bottlenecks, risks, and improvement opportunities.
- Document as‑is processes and contribute to the design of to‑be processes and improvement roadmaps.
- Support process improvement, digitalisation, and automation initiatives (e.g. workflow tools, RPA, agentic solutions).
- Work with citizen developers, IT, and stakeholders to implement, test, and review solutions.
- Ensure process changes comply with University policies, governance requirements, and risk controls.
- Support the planning, coordination, and delivery of departmental and University‑wide initiatives, including ad‑hoc projects sponsored by senior management.
- Apply basic project governance and project management practices, including tracking scope, milestones, risks, dependencies, and deliverables.
- Coordinate stakeholders, track milestones, manage risks and issues, and maintain project documentation.
- Support change communication, training, and adoption of new processes and systems.
- Prepare progress updates and briefing materials for management decision‑making.
Requirements
- Degree in Business, Information Systems, Data Analytics or a related discipline.
- 6-8 years of working experience in roles managing digital transformation projects, process improvements and/or automation initiatives.
- Strong experience in process analysis, redesign, and optimisation, with exposure to digital tools and automation.
- Ability to understand business needs, translate them into clear requirements, and communicate technical concepts simply.
- Strong stakeholder management and project coordination skills.
- (e.g. Power Automate, UiPath); strong understanding of RPA, workflow automation, and process optimisation concepts.
- Strong analytical, problem‑solving, communication, and organisational skills.
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- Ability to manage multiple priorities independently while working effectively in cross‑functional teams.
- Comfortable working in ambiguous and evolving situations, with the ability to exercise judgement, structure problems, and drive work forward with minimal direction.
- We regret to inform that only shortlisted candidates will be notified.
- Hiring Institution: NTU