About the role
Duty Manager (Nanyang Executive Centre) is a active engineering role at ntu in NTU Main Campus, Singapore. Open the role to review the official description and apply on the company site.
CompanyOnsite
Key Responsibilities
- Guest services and relations
- Serve as the main point of contact for guests during a shift, handling inquiries, special requests, and complaints with diplomacy and tact.
- Greet VIP guests upon arrival and assist with their check-in and departure.
- Ensure that all guest-facing staff provide outstanding and courteous customer service.
- Take ownership of any guest-related defects or issues and implement corrective actions to ensure full guest satisfaction.
- Operational management
- Supervise the front office team to ensure efficient operations.
- Coordinate with all departments, such as housekeeping, maintenance, and food and beverage, to ensure seamless guest service.
- Conduct routine inspections of all public areas, including the lobby, ensuring they are clean, orderly, and well-maintained.
- Monitor daily activities, occupancy levels, and special events to ensure appropriate staffing and readiness.
Requirements
- A diploma or degree in Hospitality Management, Tourism, or a related field.
- Previous experience in the hospitality industry is essential, with a minimum of 3 years in a similar or supervisory role.
- Customer service: A customer-focused mindset and a passion for providing exceptional service are crucial.
- Communication: Excellent verbal and written communication skills are necessary for interacting with guests, staff, and management.
- Problem-solving: Strong problem-solving abilities and the capacity to resolve conflicts calmly and effectively are vital.
- Leadership: Strong leadership skills are required to inspire and motivate a team.
- Adaptability: The ability to multitask and thrive in a fast-paced environment while working flexible shifts, including nights, weekends, and holidays, is a key requirement.
- Technical skills: Proficiency with property management software (e.g. Opera) and standard office applications is required.
- We regret to inform that only shortlisted candidates will be notified.
- Hiring Institution: NTU