About the role
Senior Executive / Assistant Manager, Business Process Analyst is a active engineering role at ntu in NTU Main Campus, Singapore. Open the role to review the official description and apply on the company site.
CompanyOnsite
Key Responsibilities
- / Responsibilities
- Support the assessment of system gaps for business processes, system designs and workflows that brings about simplified, efficient processes and optimizes resources.
- Perform data extraction and analysis that helps determine suitability of proposed solutions and execution approaches.
- Support the execution of ServiceNow roadmaps through system upgrades and enhancement, process automation so that evolving business strategy can be executed timely.
- Support the development of data analytics through reports and dashboard for business and operational decision-making, service level metrics and governance.
- Address queries and resolve issues arising from features implemented as a first level support; Works closely with product vendors, operation users and IT to implement fixes and resolution.
- Ensure completeness of process and functional documentation as part of governance and audit requirements.
- Support low code workflow configurations, where necessary.
- Qualifications
- Diploma/University Degree in Information Technology/Computer Science or Business Administration.
Requirements
- Diploma/University Degree in Information Technology/Computer Science or Business Administration.
- Relevant Experience / Knowledge Required
- Minimum 2 to 5 years’ relevant experience in project implementation of SaaS applications and/or business process improvement initiatives.
- .
- /or develop analytics reports.
- Good knowledge and skills on cloud platforms, workflow tools and automation tools.
- Good knowledge and skills in system thinking to systematically identify gaps, defects, reduce inefficiency and create value in service provisioning processes.
- Able to translate system design flow into flow charts, steps, depicting business context and needs.
- Strong communication skills and consultative in approach to engage users.
- Analytical, Meticulous and enjoy solving problems.
- & Competencies
- A problem solver with excellent process re-engineering skills to continuously strive for business improvement.
- Good business acumen and ability to understand business requirements.
- Good communication and presentation skills, able to negotiate and influence effectively.