About the role
This strategic leadership role serves as the end-to-end process owner for Infrastructure Patch Management across the group. The lead is responsible for governing outsourced patching services, ensuring alignment with technology risk and regulatory requirements, and driving the maturity of the operating model through automation and service consolidation.
BankingOnsite
Key Responsibilities
- Act as the end-to-end process owner for Infrastructure Patch Management across all in-scope technologies
- Define, maintain, and continuously improve common patch management process blueprints, controls, and governance standards across GIPS
- Take full service ownership for patching services delivered by HCL across all infrastructure patching tracks
- Drive expansion of active governance coverage from the current limited scope to full coverage across all patching tracks
- Hold the vendor accountable for service quality, outcomes, SLA delivery, and continuous improvement or automation
- Partner closely with Group Information Security (GIS) to align on CVE prioritisation, risk acceptance, and regulatory expectations
Requirements
- Expertise in infrastructure patching across technologies
- Strong governance and control framework knowledge
- Ability to manage vendor performance and drive maturity uplift