About the role
The Manager, IT Production Support Engineer oversees the stability and availability of critical banking applications, handling incident response, system monitoring, and disaster recovery activities. The role coordinates with users and system engineers to resolve production issues quickly and maintain documentation.
BankingOnsite
Key Responsibilities
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully
Requirements
- Proven production support experience in banking or financial services
- Hands-on proficiency with AS/400, UNIX shell scripting, and SQL
- Ability to work in a high-pressure, on-site shift support model (24x7)
- Strong documentation skills for incident resolution and application releases