About the role
Senior Officer responsible for workforce management in UOB's Group Contact Center, overseeing system data integrity, conducting data analysis and reporting, and driving process improvement initiatives.
BankingOnsite
Key Responsibilities
- Ensure the integrity, accuracy, and availability of data across all systems
- Work with stakeholders to identify and document reporting requirements
- Identify opportunities to optimize and automate business processes
Requirements
- Our history spans more than 80 years.