About the role
Senior contract role in card operations processing center handling chargeback analysis, processing, and administrative support while ensuring SLA compliance and driving process improvements.
BankingOnsite
Key Responsibilities
- Analyzing of various chargeback scenarios
- Processing of chargeback request
- Provide operations support on administrative task and projects eg data entry and documentation handling
- Complete all requests with accuracy and within the agreed Service Level Agreement
- Manage and resolve customers' and business units' feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Requirements
- Experience in operations processing/operations control
- Strong analytical skills for scenario review
- Commitment to meeting strict Service Level Agreements (SLAs)
- Proficiency in complaint/feedback management