About the role
The Cash Management Officer is responsible for handling daily cash management operations for assigned clients, ensuring accurate transaction processing and delivering strong customer service. The role involves monitoring controls, handling exceptions, investigating discrepancies, and supporting process improvements and ad‑hoc projects.
BankingOnsite
Key Responsibilities
- Day to day transactions processing on deposit and withdrawal functions
- Provide support to queries related to bank accounts, including responding to emails and phone calls
- Ensure that control process such as signature verification, appropriate approval levels and callbacks are properly performed before sending the transactions to Operation by cutoff times
- Manage day‑to‑day exception handling by closely engaging Front Office, Risk Management and Product Management to ensure that they are processed within policy parameters and acceptable risk appetite
- Investigate discrepancies between system and internal records
- Identify areas for process improvements and implement appropriate solutions
Requirements
- Experience in high-volume transaction processing.
- Strong attention to detail regarding control checkpoints.
- Ability to liaise with various operational teams for issue resolution.
- Proactive in identifying and implementing process improvements.