About the role
Lead the global Application Performance Management and Observability strategy for a Tier 1 semiconductor manufacturer, overseeing tool selection, implementation, and optimization across enterprise IT and manufacturing systems while managing vendor relationships and a distributed technical team.
BankingOnsite
Key Responsibilities
- Define and execute the global APM & Observability strategy aligned with business objectives
- Lead evaluation, selection, and implementation of APM and observability tools across the enterprise
- Establish monitoring standards, best practices, and governance frameworks
- Drive automation of monitoring and alerting processes to reduce manual effort
- Collaborate with development, infrastructure, and manufacturing IT teams to ensure comprehensive observability
- Manage vendor relationships and negotiate contracts for monitoring tools and services
- Define and track KPIs/SLAs for system performance and availability
- Lead incident response and post-incident reviews for critical performance issues
- Develop and maintain technical roadmaps for APM and observability capabilities
- Mentor and develop a global team of APM and observability engineers
Requirements
- 12+ years of experience in IT with at least 5 years in APM/Observability leadership roles
- Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred
- Proven expertise with enterprise APM tools (Splunk, Datadog, Dynatrace, New Relic, etc.)
- Strong experience with observability platforms and open-source tools (Prometheus, Grafana, ELK, OpenTelemetry)
- Demonstrated experience leading global technical teams across multiple geographies
- Deep understanding of cloud platforms (AWS, Azure, GCP) and hybrid environments
- Strong knowledge of ITIL and SRE practices
- Experience with automation and scripting languages (Python, PowerShell, etc.)
- Proven track record of driving large-scale monitoring transformations
- Excellent communication skills with ability to present to C-level executives
- Strong vendor management and contract negotiation experience
- Experience in semiconductor or high-tech manufacturing environments preferred
- ITIL or PMP certification preferred
- Willingness to travel up to 25% globally