About the role
Satair - Repair & Warranty Specialist is a active engineering role at Airbus in Singapore Area. Open the role to review the official description and apply on the company site.
AerospaceOnsite
Key Responsibilities
- This job is based in Satair, if you want to know more about our business, please click here to find out more.
- Job Objectives
- Administer repair/lease/exchange orders, warranty claims and handle retrofit activities in accordance with Satair’s objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction.
- Geographical scope: Asia Pacific
- Job Responsibilities
- Act as the central point of contact for vendor parts repair, lease, exchange and warranty as well as for commercial questions of Satair’s customers
- Hear customer voice and ensure high customer satisfaction (CSIP) for own customer accounts by providing industry leading timely and qualified responses to all customer related requests for repair related services
- Manage customers’ repair/lease/exchange orders and warranty claims while closely monitoring that the suppliers conform to contractually agreed obligations based on key performance indicators (KPIs)
- Issue repair and warranty orders to approved suppliers / repair stations
- Ensure internal/external customers are updated on status of repair/lease/exchange orders & warranty claims
Requirements
- Diploma/Degree in Aeronautics / Aeronautical Engineering or equivalent
- Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain)
- Good knowledge of repair management
- Working knowledge of SAP
- Good analytical and numeracy skills & critical thinking; Detail-oriented
- PC literacy, including word processing, spreadsheets and database use
- Good business acumen
- Knowledge of Customer Business & Operations, Customer expectations & needs
- Knowledge of Export Control Basics
- IT affinity to support the digitalization of manual processes
- Shipping and/or aviation knowledge is an advantage
- Strong analytical skills with a data-driven approach to decision-making; ability to translate operational metrics into meaningful business improvements
- Stakeholder management across functions; Highly collaborative team player
- Customer & Service minded