About the role
Support the execution of Marina Bay Sands’ Loyalty Program by coordinating marketing initiatives, campaigns, communications, and events. This role ensures loyalty initiatives are delivered seamlessly, on time, and to premium brand standards—driving member engagement, acquisition, and retention.
BusinessOnsite
Key Responsibilities
- Coordinate program related changes to drive acquisition and retention, promote upward loyalty, incentivize reward earning and redemption.
- Coordinate and liaise collateral and media briefs, production and distribution with creative and media team.
- Coordinate on scheduling and deployment of members communications.
- Coordinate and implement campaigns, offer redemptions, benefits updates, and loyalty program refreshes.
- Liaise with internal stakeholders and external agencies to ensure all requirements, logistics, procedures, and documentation are executed accurately and within timelines.
- Communicate with customers professionally, handle enquiries effectively, and consolidate feedback from events and promotions for supervisor review.
Requirements
- Bachelor's degree holder related to Marketing or Business.
- Experience in Loyalty Program Marketing and/or operations in casino is a bonus.
- Bilingual in both English and Chinese, with excellent reading, writing, and speaking skills required for translating and creating Both English & Chinese marketing content.
- Must be detail-oriented with strong inter-personal skills.
- Must be a team player, and able to work in a fast-paced environment.
- Outgoing, positive personality is a bonus.