About the role
The CX Analytics & Process Improvement team works collaboratively to improve Service & Processes through a focus on the Marina Bay Sands Service & Productivity Roadmap. This involves creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology, and engaging stakeholders.
BusinessOnsite
Key Responsibilities
- Translate operational data into actionable insights for guest experience, operational efficiency, and decision-making.
- Collect, clean, and analyze complex datasets using SQL, Excel, and BI tools.
- Troubleshoot data, report, and dashboard issues, performing validation and UAT.
- Support project planning and delivery, including coordinating system upgrades impacting data pipelines.
- Partner with stakeholders to identify business problems and define analytics support for root-cause analysis.
- Integrate data from multiple sources to create consistent datasets for reporting and analysis.
Requirements
- Bachelor’s degree in Business Analytics, Computer Science, Statistics, or related field.
- 3+ years of experience analyzing complex business data and producing management reports.
- Strong proficiency in Power BI, Python, and SQL.
- Collaborative team player with a positive, proactive mindset.
- Ability to manage multiple priorities.
- Creative and opportunity-driven mindset.