About the role
Marina Bay Sands is hiring a temporary Visitor Experience Agent for Attractions. This role involves providing excellent visitor experiences at MBS Attractions (Museum, SkyPark, Sampan Rides, Digital Light Canvas), engaging visitors positively, promoting attractions, assisting with inquiries, guiding casual staff, adher
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Key Responsibilities
- Provide excellent Visitor Experience and ensuring smooth daily operations at MBS Attractions.
- Engage visitors in a positive and professional manner while proactively promoting attractions.
- Proactively work in main admissions and public areas of attractions.
- Assist visitors with enquiries and direct them to appropriate information sources.
- Provide guidance to casual staff in visitor engagement and operations.
- Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR).
Requirements
- Diploma in Tourism / Hospitality or equivalent preferred, or Certificate in Hospitality Operations.
- Prior experience in hospitality and tourism industry is an advantage.
- Excellent guest relations and communication skills.
- Keen to work in the Attractions industry, with a passion for learning and people engagement.
- Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
- Able to apply good judgment and discretion while maintaining a calm demeanor.