About the role
Marina Bay Sands seeks a Paiza Services Executive for their VIP Call Centre. Responsibilities include attending to patron inquiries, processing reservations, managing event registrations, and assisting with casino programs and offers, ensuring high service standards.
BusinessOnsite
Key Responsibilities
- Attend to patron and stakeholder inquiries, requests, and feedback via email/phone.
- Process reservation requests for rooms, flights, transfers, restaurants, and limousines.
- Register patrons for casino events, tournaments, and promotions.
- Process redemption of casino offers.
- Maintain and record patron information, preferences, and tier entitlements accurately.
- Collaborate with various teams to meet patron requirements and ensure high service levels.
Requirements
- Diploma in a related field preferred.
- Prior experience in Call Center or Customer Service role preferred.
- Excellent verbal, written, and interpersonal communication skills.
- Willing to work various shifts, including nights and public holidays.
- Fluency in English required; Mandarin or other Asian languages preferred.
- Competent in Outlook and Microsoft Office Suite.