About the role
Customer Relations Executive at Marina Bay Sands, Singapore. Responsible for assisting casino guests with their needs and requests, including trip arrangements, familiarization tours, and introducing programs. Proactively identify potential gaming patrons, provide personalized service, and collaborate with stakeholders
BusinessOnsite
Key Responsibilities
- Provide excellent service to casino guests and assist with their needs.
- Assist guests with trip arrangements and follow-up.
- Conduct guided MBS Casino familiarization tours.
- Introduce programs to potential Paiza players.
- Identify potential gaming patrons and work with sales team.
- Provide personalized service and establish rapport with patrons.
Requirements
- Diploma in hospitality or related field preferred.
- Prior experience in Sales or Customer Service role preferred.
- Customer-focused, excellent team player, good problem-solving skills.
- Willing to work various shifts, including weekends and public holidays.
- Fluent in Mandarin and English.
- Competent in Outlook and Microsoft Office.