About the role
Develop engaging training materials (workbooks, videos, eLearning) aligned with brand standards and guest experience goals. Collaborate with teams to tailor content, provide copywriting support, and promote service excellence. Analyze data to design targeted soft skills training. Ensure adherence to safety and company
BusinessOnsite
Key Responsibilities
- Design and develop engaging training materials.
- Ensure content is department-specific and aligned with brand standards.
- Partner with teams to tailor learning materials.
- Provide clear, consistent, and brand-aligned copywriting.
- Contribute creative ideas to reinforce service excellence.
- Design targeted soft skills training based on performance data.
Requirements
- Minimum 4-5 years of experience in instructional design, training development, or guest experience.
- Proficiency in eLearning authoring tools (e.g., Articulate, Adobe Captivate).
- Proficiency in Microsoft Office Suite.
- Strong writing and editing skills with attention to detail.
- Experience in hospitality or gaming environments is a plus.
- Adhere to all company policies and safety regulations.