About the role
Seeking a Principal/Senior Executive for Quality Service Operations to manage public feedback, draft replies, prepare reports, assist in automation projects, and audit service standards. Analyze feedback trends and organize engagements to resolve issues collectively.
BusinessOnsite
Key Responsibilities
- Manage public feedback and draft replies.
- Prepare feedback reports for management submission.
- Assist in automation projects for feedback management.
- Audit service standards of replies.
- Analyze feedback trends.
- Organize engagements with relevant teams to resolve issues.
Requirements
- Diploma in any discipline, preferably Communications, Business Information Technology or Analytics.
- Experienced in Service Audit.
- Highly motivated and pro-active.
- Ability to work independently in a dynamic environment.
- Customer service-oriented with good time management.
- Good interpersonal and communication skills.