About the role
The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore. At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that imp
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Key Responsibilities
- Guide customers on library etiquette, and promote library collection and services.
- Provide physical and digital collection and service recommendations, engaging library patrons through programmes.
- Provide quality customer service and maintaining excellent service standards.
- Manage a team of outsourced staff and volunteers in delivering quality standards.
- Processing of library items that support collection development and maintenance.
- Ensure the facilities are well maintained to meet both operational and customers’ needs.
Requirements
- Providing support in library operations such as compiling reports and statistics, crisis management, financial matters, incident management, systems and administrative support etc.
- Handle customer queries, issues and feedback according to service standards and standard processes.