About the role
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, ensuring stability, efficiency, and effectiveness. This role involves managing application systems, performing risk reconciliations, and acting as a liaison between users, technology groups, and vendors.
BankingOnsite
Key Responsibilities
- Provides technical and business support for users of Citi Applications.
- Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements.
- Maintains application systems that are running in daily operations.
- Manages, maintains and supports applications and their operating environments.
- Performs start of day checks, continuous monitoring, and regional handover.
- Performs same day risk reconciliations.
Requirements
- Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
- Strong communication and diplomacy skills are required.
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Has the ability to operate with a limited level of direct supervision.