About the role
Senior leadership role responsible for driving growth and profitability across multiple consumer banking segments in Singapore and Malaysia. The position involves strategic planning, product development, cross-border banking solutions, and team leadership to achieve deposit growth, investment penetration, and client acquisition targets.
BankingOnsite
Key Responsibilities
- Develop and execute strategic plans and clear vision for each consumer segment to drive growth and profitability
- Oversee the design and delivery of tailored products and services for the SG-MY cross-border segment, silver generation segment, preferred segment, and mass segment
- Drive sales and revenue growth by meeting each segment's KPIs, including (but not limited to) deposit growth, investment Banca penetration, and client acquisition targets
- Ensure a superior customer experience across all segments by understanding and addressing the unique needs and preferences of each group
- Implement initiatives to improve customer satisfaction and loyalty
- Lead the development and management of cross-border banking solutions for the SG-MY segment, facilitating seamless transactions and services between Singapore and Malaysia
- Drive the uplift of all consumer segments AUM (e.g., preferred, mass, silver generation and SG-MY)
- Lead and implement a sales and service model for the Bank
- Collaborate with regional teams to enhance cross-border offerings and ensure regulatory compliance
- Plan and execute targeted events and marketing strategies for each consumer segment to drive engagement and brand loyalty
Requirements
- Bachelor's degree and/or Master's degree in Finance, Economics, Business Administration, or a related field
- At least 10 years of experience in consumer banking, segment management, or related roles within the financial services industry
- Proven track record of developing and managing successful segment strategies and driving business growth
- Strong business acumen
- Ability to develop and execute strategic plans that drive segment growth and profitability
- Driven and results oriented
- Strong analytical skills with the ability to interpret market data and trends
- Strong collaboration, networking and alliance building skills
- Deep understanding of customer needs and the ability to provide tailored solutions
- Strong interpersonal and communication skills
- Well informed of the market environment, industry practices and regulations governing the Consumer Banking business
- Strong leadership and people management skills
- Strong understanding of regulatory requirements and experience in ensuring compliance within the financial services sector