About the role
Mid-level specialist driving consumer segment growth for a bank by managing partner onboarding, customer communications, events, and promotional campaigns while ensuring regulatory compliance and data accuracy.
BankingOnsite
Key Responsibilities
- Facilitating the onboarding process for partners to strengthen the overall value proposition, ensuring seamless integration and alignment with business objectives
- Engaging in strategic negotiations with partners to maximize value and secure the most favourable terms and discounts, fostering long-term mutually beneficial relationships
- Managing and overseeing the end-to-end contract lifecycle, including liaising partners, reviewing agreements, and ensuring compliance with contractual obligations
- Heading and overseeing the end-to-end management of the Introducer Programme, including strategic enhancements to increase its attractiveness and engagement for potential introducers
- Developing and delivering customer communications across all channels to ensure consistent and effective messaging
- Overseeing the timing and frequency of customer communications to optimise engagement and prevent oversaturation
- Segmenting and personalising customer communications based on key factors such as age, demographics, purchase history, and customer behaviour to enhance relevant and effectiveness
- Ensuring the timely retrieval of accurate data from the relevant team to support operational and analytical needs, while maintaining data integrity and compliance with company standards
- Conducting the maker-and-checker process for all promotional fulfilments to ensure accuracy, compliance, and proper validation before execution, minimizing errors and maintaining process efficiency
- Conceptualisation and execution of engagement and appreciation events (both in-person and virtual) for Preferred Banking and Emerging Affluent segment
Requirements
- Degree Holder
- CMFAS Qualifications – M5, M8, M8A, M9, M9A, and HI would be an advantage
- 5-7 years of experience in Business Development, preferably in banking and financial services
- Sound knowledge of banking products, services, processes and regulatory requirements
- Good written and verbal communication skills
- Good planning and organizational skills