About the role
Mid-level Fraud Management Specialist role focused on detecting, investigating, and preventing fraud within consumer banking. Responsibilities include monitoring transactions, conducting investigations, developing prevention strategies, and ensuring regulatory compliance. Requires 5-10 years of fraud investigation experience and strong analytical skills.
BankingOnsite
Key Responsibilities
- Monitoring accounts and transactions for suspicious activity using various tools and systems
- Analysing fraud alerts and reports to identify potential fraud patterns and trends
- Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary
- Conducting in-depth investigations of suspected fraudulent activities and escalate cases accordingly
- Interviewing customers, employees, and other relevant parties
- Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD)
- Participate in Fidrec adjudication, when necessary
- Developing and implementing fraud prevention strategies and controls
- Educating customers, staff, and the public on fraud risks and prevention techniques
- Recommending improvements to existing rules in fraud detection system and procedures/processes for operational efficiency and effectiveness
Requirements
- Degree Professional Qualification and/or Regulatory, Licensing Requirements
- Technical and Regulatory Knowledge, relating to Fraud and Scams
- At least 5-10 years of relevant investigative experience in fraud risk and scam related areas is preferred
- Strong relationships with Law Enforcement Agencies will be a plus point
- Familiar with relevant Regulatory Acts/Notices/Advisories
- Strong analytical skill and eye for detail
- Good communication and interpersonal skills
- Independent, versatile and able to perform under pressure
- Knowledge of Consumer Banking business practices, processes and procedures
- Proficient in MS Word, Excel, PowerPoint & Fraud systems
- Analytical skills in data interpretation
- Investigation skill & reports preparation
- Visa/MasterCard Rules and Regulations including chargeback process
- Complaint Management matters on fraud and authorizations areas