Analyst, Corporate Account Services, IBG Operations (IBGO), Group COO

Business Function Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, people capability and innovation.In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through multiple banking delivery channels. Responsibilities Review account opening documents & perform account opening for various clients from different organizational types and locations; Ensure customer records are properly created and updated; Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure Comply with external and internal compliance and regulatory requirements, including Bank's approaches as well as customer acceptance requirements; Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor; Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately; Attending to email and teams enquiries from BUs and CORE teams; Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from BU and other units / parties within benchmark; Participate in process improvement events; Participate in Digital Platform (Corporate PayNow, SGQR) initiatives and support enhancements or change of system. Provide support in ad-hoc project and assist to conduct testing on various systems enhancements. Accept any Ad-hoc duties when assigned Requirements Bachelor's Degree in any field with minimum 3 years of work experience in the Banking industry Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS A good team player and the ability to work independently under minimal supervision Good written and oral communication skills with computer proficiency in Microsoft Office –Word, Excel & PowerPoint Meticulous with an eye for detail, organized with good problem-solving skills Work Location : DBS Asia Hub (Changi) Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievement Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time