About the role
Senior-level web strategy and optimization role focused on driving commercial outcomes through data-led conversion optimization across digital properties. Responsible for end-to-end experimentation, analytics, and governance of web experiences to improve lead generation and customer acquisition metrics.
BankingOnsite
Key Responsibilities
- Build a data‑led roadmap that translates campaign intent into conversion‑optimized experiences across www.cimb.com.sg and related web properties
- Connect web strategy to commercial outcomes (applications, lead quality, CAC, ROI), clarifying success metrics and decision rights
- Own the landing page roadmap for performance marketing campaigns, aligning with acquisition, customer acquisition cost, and ROI goals
- Lead the full lifecycle of digital experiments including A/B tests, personalization, and dynamic content to improve conversion efficiency and strengthen lead generation
- Introduce and manage AI tools to streamline workflows, speed up analysis, generate insights, and produce layout or page mock-ups to support faster iteration
- Define and track key metrics such as conversion rate, bounce rate, funnel progression, and lead quality to guide continuous optimisation efforts
- Partner with Paid Media to test ad-to-landing-page relevance, driving quality score improvements and customer acquisition cost (CAC) efficiency
- Lead and manage the QA process for all releases, ensuring every update meets standards for usability, responsiveness, tracking accuracy, browser compatibility, and visual consistency
- Ensure all department activities including web-based projects comply with PDPA, regulatory expectations, and internal governance processes, working closely with Legal, Risk, Compliance and IT Security where needed
Requirements
- Bachelor's and/or Master's degree in Marketing, Business Analytics, Computer Science, UX Design, or related field
- Relevant certifications in analytics (Adobe/GA4), experimentation/CRO, or UX are advantageous
- At least 5-8 years of experience in Conversion Rate Optimization (CRO), Web Strategy, Performance Marketing or Project Management leading web-based projects (launches, redesigns, feature development)
- Advanced user of Adobe Analytics/GA4 to build reports, track funnels, and identify drop‑off points
- Hands‑on CMS experience (e.g., AEM) and tag management (e.g., Adobe Launch/GTM)
- End‑to‑end experimentation: quantitative & qualitative research (heatmaps, session recordings, surveys), hypothesis generation, test setup, and statistical analysis
- Working knowledge of HTML/CSS and basic JavaScript/jQuery for rapid prototyping and troubleshooting
- Familiarity with accessibility and performance best practices; SEO‑aware UX writing and information architecture
- Self‑starter with strong ownership; thrives in fast‑paced, matrix environments
- Excellent project management; drives clarity on scope, timelines, and decision rights
- Influencing and communication; able to frame insights for management team and non‑technical audiences
- Proficient in negotiation skills; able to negotiate trade-offs
- Ethical judgment and governance mindset; balances growth with compliance and brand standards