About the role
The Document and Data Management Lead oversees account maintenance and opening operations within a banking environment, focusing on regulatory compliance and operational efficiency. This role manages outsourced vendors, leads strategic process improvements, and ensures adherence to MAS guidelines while managing a team of specialists.
BankingOnsite
Key Responsibilities
- Prepare and present monthly performance dashboards covering volumes, SLA metrics, and exceptions.
- Collaborate with Business Units, Compliance, Risk, Legal, IT, and Products Leads on operational matters.
- Maintain oversight of control checks, exception logs, and audit documentation for account servicing and document handling.
- Serve as the operational contact for law enforcement requests including freezing and production orders.
- Lead operational readiness and execution for strategic initiatives such as F30, Paperless, and OBCA upgrades.
- Drive continuous process improvement and reengineering efforts to enhance efficiency and reduce risk.
- Oversee performance, resource allocation, and capability building through coaching and cross-training for a team of specialists.
- Manage outsourced vendors ensuring service level adherence, continuity planning, and compliance with MAS outsourcing policies.
Requirements
- Bachelor's degree and/or Master's in Business Administration, Operations Management, or any related field.
- At least 7 years of experience in banking operations.
- At least 5 years of relevant experience in driving productivity, system/platform efficiency and/or optimisation.
- Savvy and well verse in regulatory framework including MAS guidelines and MAS 626.
- Proven track record in project management and process improvement initiatives.
- Proficient in Operational Governance and Banking Operation Knowledge across Retail and Non-Retail segments.
- Strong People Management skills and experience leading specialist teams.
- Strong Vendor and Outsourcing Management skills including conduct performance reviews.
- Strong Risk and Control awareness and experienced in Process Design and Change Management.
- Strong Analytical Thinking and able to make sound decisions based on data and insights.
- Strong Stakeholder Management, Communication and Interpersonal Skills.
- Strong Negotiation Skills and Conflict Resolution.