About the role
Senior technical specialist providing level 2 support and enhancement delivery for consumer banking applications including ATM, eStatements, and digital lending platforms. Role combines incident management, system maintenance, project delivery, and compliance support within a banking IT environment.
BankingOnsite
Key Responsibilities
- Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
- Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
- Follow IT Incident Management SOP, to track and resolve the tickets raised by users
- Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status
- Assist in applying patches, updates and fixes
- Perform verification in testing environment pior to the implementation in production environment
- Conduct post implementation verification after deployment of changes to production environment
- Lead end-to-end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications
- Support other projects which involved Consumer applications within the portfolio
- Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications
Requirements
- Bachelor degree in IT, Computer Science or related fields
- Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
- Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
- Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
- Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
- Good sense in new technologies landscape
- Good communication skill and ability to present technical proposals to stakeholders
- Understanding of application infrastructures including hardware, storage, network, databases
- Experienced in any of the following areas will have added advantage AWS and related technologies
- Microservices, API Gateway
- IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
- AIX, Linux and Windows
- Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
- Mobile App developments knowledge in iOS and Android