About the role
Technical Program Manager responsible for managing long-haul leased capacity delivery across APAC and India regions for AWS's global telecommunications backbone. The role focuses on strategic improvements in capacity delivery, data quality management, vendor oversight, and infrastructure tool optimization while collaborating with global stakeholders.
TechnologyOnsite
Key Responsibilities
- Serve as a key member of the APAC Backbone team, managing the long-haul backbone leased capacity delivery plan across APAC/India
- Manage and track approved network plans with internal stakeholders and planners until infrastructure is in service
- Provide the regional managers with regular updates through standardized reporting mechanisms
- Drive process improvements through tool optimization and automation
- Drive data quality improvement initiatives and implement standardized processes for leased capacity management
- Maintain accurate records of leased capacity agreements, costs, and capacity utilization across regions
- Vendor management to ensure timely delivery, accurate documentation, and measure progress through quality KPIs
- Develop quality management programs that track defects, mitigate risks, standardize root cause analysis, and implement KPIs to rate vendor success
- Manage relationships with providers and maintain strategic business alignment
- Interface with internal stakeholders (Business Development, Network Planning, Finance and Engineering teams) to align on the requirements
Requirements
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- Experience working across functional teams and senior stakeholders
- Experience in operational excellence, continuous improvement, or process improvement roles
- Knowledge and experience with submarine cable systems
- Ability to merge traditional project management with agile processes