About the role
The Customer Service Specialist supports end‑to‑end customer service activities for assigned accounts, coordinating between customers and internal teams, leveraging digital and AI‑enabled tools to
FablessOnsiteCustomer Service
Key Responsibilities
- The Customer Service Specialist supports end-to-end customer service activities for assigned accounts, acting as a key coordination point between customers and internal teams.
- This role is ideal for individuals who are eager to learn, open to new ways of working, and interested in leveraging digital tools and AI-enabled solutions to improve accuracy, efficiency, and customer experience over time.
- The successful candidate is detail-oriented, adaptable, and receptive to change, with a strong service mindset and an interest in developing advanced customer service and supply chain capabilities within the semiconductor industry.
- Customer Service & Sales Support Operations Support day-to-day customer service activities including order management, forecast, shipment coordination, returns/RMA support, and customer inquiries.
- Assist with purchase order entry, order changes, scheduling updates, and monitoring of customer orders to ensure timely fulfillment.
- Support customer onboarding activities such as new account setup, contract documentation, and system updates.
Requirements
- 2–5 years of experience in Customer Service, Order Management, Supply Chain, or Operations within a technology-driven or manufacturing environment.
- Basic to intermediate proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Teams), Copilot and AI Tools.
- Strong attention to detail with the ability to follow processes and meet deadlines.
- Willingness and ability to learn new systems, tools, and processes quickly.
- Clear communication skills in written, verbal, and virtual settings, including cross-cultural interactions.
- Applicants : Qualcomm is an equal opportunity employer.