About the role
Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment. Diagnose and resolve complex issues related to operating systems, software applications, network connectivity, and hardware. Perform root cause analysis, maintain service desk records, participate in IT projects, manage IT asset inventory, provision equipment, and administer ATE equipment such as Advantest and Teradyne testers.
FablessOnsiteIT Engineering
Key Responsibilities
- Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
- Perform root cause analysis for recurring issues and implement permanent solutions.
- Collaborate with other IT teams to escalate and resolve specialized issues.
- Maintain accurate records of service desk activities, including incident reports, service requests, and knowledge base articles.
- Participate in IT projects and initiatives aimed at service and process improvements.
Requirements
- 3+ years of experience in IT Support or related area.
- 3+ years of experience troubleshooting operating systems and software applications.
- Proficiency in Windows 10/11, Active Directory, and basic networking.
- Strong customer service orientation and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to work independently and as part of a collaborative team.