About the role
Product Engineering Manager role based on the published job description. Key responsibilities and requirements were extracted directly from the posting for quick review.
EquipmentOnsite
Key Responsibilities
- Lead and manage a product support team, ensuring seamless new product introductions and robust technical support.
- Collaborate with product teams to influence design and meet service objectives, including uptime, cost of service, and performance delivery.
- Provide direction and guidance to the technical support team for both remote and onsite escalation support, ensuring customer tools meet committed uptime and performance standards.
- Engage with supply chain, manufacturing engineering, and other organizations to ensure products are supportable and sustainable, driving supportability issues to closure.
Requirements
- Demonstrates a proactive approach to problem-solving and decision-making.
- Exhibits strong organizational and project management skills.
- Possesses a customer-centric mindset with a focus on delivering high-quality service.
- Is adaptable and able to thrive in a fast-paced, dynamic environment.
- Masters/Bachelor's degree in science or engineering Minimum 6 years of experience in related field Experience managing engineers or service personnel is required We offer a competitive, family friendly total rewards package.
- We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.