About the role
As a Microsoft Data Center Technician, you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This role offers training and growth opportunities within Microsoft's Cloud Operations & Innovation division.
TechnologyOnsiteData Center Technicians
Key Responsibilities
- Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians.
- Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
- Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.
- Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training.
- Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Requirements
- Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components.
- Ability to meet Microsoft, customer and/or government security screening requirements, including Microsoft Cloud Background Check.