About the role
This role involves managing inventory and hardware assets within a Microsoft Data Center environment. The technician will perform cycle audits, process incoming and outgoing deliveries, manage warranty claims (RMA), and ensure the secure destruction of data-bearing devices while maintaining strict compliance with security policies.
TechnologyOnsiteMaterials Handling
Key Responsibilities
- Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations under the guidance of more experienced Data Center colleagues
- Coordinate with suppliers to initiate warranty claim and process failed vendor hardware devices
- Manage information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices following all Service Level Agreements (SLAs)
- Ensure accurate documentation of incoming and outgoing deliveries as well as records
- Perform cycle audits and data corrections to ensure all inventory controls are met
- Help to reconcile and report inventory discrepancies
- Ensure detailed physical inventory tracking and staging
- Perform destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies under supervision
- Comply with all security and data management policies
Requirements
- High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field OR equivalent experience
- Ability to meet Microsoft, customer and/or government security screening requirements
- Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter