About the role
The Operations Coordinator supports resource planning and management for business units, handling scheduling, conflict resolution, and reporting. The role involves preparing utilization, chargeability, and forecast reports while collaborating with teams to improve resource allocation practices.
ConsultingOnsite
Key Responsibilities
- Monitor and process planning requests and adjustments submitted by engagement personnel, analysing and challenging planning where relevant
- Monitor availability, conflict bookings and resource shortages
- Coordinate the annual year end planning process
- Analyse and challenge engagement metrics to ensure appropriate allocation of business unit resources
- Prioritise client bookings where appropriate
- Prepare weekly utilisation and chargeability reports and analyse for inconsistencies and investigate/challenge as necessary
- Prepare monthly forecasts and analysis for the business unit
- Maintain annual headcount projection information
- Assist in the education of client servicing personnel on the resourcing process
- Liase with Learning and Development for the scheduling of resources to training
Requirements
- Proficiency in Microsoft applications
- Intermediate - Advanced Excel skills
- Experience working closely with large groups of people in a professional service-oriented environment (workforce planning or previous resource planning is advantageous, but not essential)
- A key interest in resource management and driving best practices
- Understanding of the basic financial drivers and key KPI's of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area