About the role
The Senior Consultant – Major Incident Management Analyst role at EY supports major IT system incidents, coordinates cross‑functional response teams, ensures effective communication, documents incidents, performs root‑cause analysis, and drives continual improvement of incident management processes. The position requires strong ITIL knowledge, technical expertise across network, server and cloud services, and experience with ITSM tools such as ServiceNow, while also demanding excellent communication, stakeholder management, and the ability to work under pressure.
ConsultingOnsite
Key Responsibilities
- Coordinate appropriate resources to resolve critical incidents in line with SLAs and OLAs
- Communicate effectively during major system outages, keeping IT management and business stakeholders updated
- Document and maintain chronology of events during incident conference calls
- Update knowledge‑management databases and incident reporting systems with resolution details
- Liaise with problem management to
Requirements
- We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.
- Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.
- EWT will also support our internal technology needs by focusing on a better user experience.
- Skills and attributes for success A team player with strong analytical, communication and interpersonal skills Constantly updating yourself about new technologies in the market A winning personality and the ability to become a trusted advisor to the stakeholders To qualify for the role, you must have Minimum 5 years related work experience, including at least one year in IT service management.
- B.E./B.Tech in Computer Science, Information Technology, or a related discipline, or equivalent combination of training and experience.
- Knowledge of ITIL-based incident management processes.