About the role
Seeking a motivated individual with a strong background in service operations management to enhance the Changi Experience. You will focus on personalized passenger support, technology for efficiency, and workforce management. Responsibilities include fostering stakeholder relationships, owning service performance metri
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Key Responsibilities
- Foster strong, collaborative relationships with internal and external stakeholders.
- Own and deliver key service performance metrics.
- Analyze service gaps and opportunities.
- Develop innovative solutions to enhance the passenger experience.
- Lead and collaborate with cross-functional teams to design and implement service enhancements.
- Ensure alignment with Changi's strategic objectives.
Requirements
- Good Degree in any discipline.
- At least three (3) years of relevant experience in service design, service planning and/or service development.
- Good written and verbal communication skills.
- Strong presentation and storytelling skills.
- Proven leadership track record and strong people management skills.
- Ability to multi-task and thrive in a dynamic and fast paced environment.