About the role
This ServiceNow Techno-Functional Analyst role at EY involves leading the design, configuration, and deployment of ServiceNow modules to align with strategic IT objectives. The Senior Associate/Manager level position requires a blend of technical expertise in ServiceNow architecture and strong stakeholder consulting skills to drive enterprise-wide digital transformation.
ConsultingOnsite
Key Responsibilities
- Engage with senior business stakeholders to understand strategic goals and translate them into ServiceNow solutions
- Lead end-to-end design, configuration, and deployment of ServiceNow modules (e.g., ITSM, ITOM, HRSD, GRC, etc.)
- Own and drive complex techno-functional initiatives from requirements to implementation
- Provide thought leadership and best practices in ServiceNow architecture, governance, and optimization
- Collaborate with cross-functional teams and developers to ensure technical alignment and delivery
- Prepare and present solution proposals, roadmaps, and impact assessments
- Oversee integration of ServiceNow with other enterprise tools and platforms
- Conduct performance tuning, upgrades, and system health checks
- Guide and mentor junior analysts and developers
- Maintain awareness of the latest ServiceNow releases and drive continuous improvement initiatives
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 6–10 years of ServiceNow experience, including configuration, scripting, and solution design
- Proven ability to gather business requirements and translate them into functional and technical specifications
- Strong experience with ITSM processes and modules
- Knowledge of JavaScript, Glide API, Flow Designer, and Business Rules
- Excellent communication and stakeholder management skills, including experience presenting to leadership
- Experience working in Agile/Scrum environments
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS) in one or more areas
- Experience in ServiceNow ITOM, HRSD, or SecOps is a plus
- Familiarity with CMDB, Discovery, and integrations using REST/SOAP APIs
- Experience in leading ServiceNow implementations or migrations