About the role
The Field Technical Support Engineer provides on‑site post‑sales technical support for HPE customers, delivering reactive and proactive services to meet SLA commitments. The role focuses on ensuring customer satisfaction, aligning solutions with business needs, and supporting revenue and account retention.
TechnologyOnsite
Key Responsibilities
- Deliver reactive and proactive activities according to Service Level Agreements to ensure customer satisfaction and loyalty.
- Provide direct post‑sales on‑site technical support for customers.
- Align business and technical solutions with customer needs and ensure they are met.
- Contribute to total customer experience, revenue growth, profitability, and account retention.
- Apply foundational principles and concepts to assignments of limited scope.
- Act as a team member by providing analysis, recommendations, and exercising independent judgment within defined parameters.
Requirements
- Specialized training, education, or prior experience in relevant technical fields.
- Ability to deliver reactive and proactive support in accordance with SLA requirements.
- Strong communication and customer service skills.
- Capability to work on‑site at customer locations.
- Team collaboration skills and ability to exercise independent judgment.
- Knowledge of software services, installation, configuration, and troubleshooting.