Customer Service Executive

Join The Singapore Mint

As a wholly-owned subsidiary of Sembcorp Industries, The Singapore Mint produces high-quality coins and medallions, blending advanced technology with skilled craftsmanship. Founded in 1968 and globally recognized through multiple accolades, it also offers a range of currency-related gifts and collectibles.

Job Summary

This entry-level role supports customer enquiries and retail transactions while learning to handle premium merchandise and collectible products in a structured, supportive environment.

Responsibilities

• Respond to customer enquiries via phone and email to provide timely and accurate assistance
• Deliver precise product and pricing information to support informed customer decisions
• Process sales transactions, including order entry and payment handling, ensuring accuracy and efficiency
• Perform administrative tasks such as service follow-ups, exchanges, and maintaining documentation to support customer satisfaction
• Maintain accurate records of customer interactions and transaction details for reporting and reference

Preferred competencies and qualifications

• Diploma or Degree in Business, Hospitality, Retail Management, or related fields
• Fresh graduates are welcome to apply
• Ability to communicate clearly in English; proficiency in Chinese is advantageous for customer interactions in relevant contexts
• Customer-oriented mindset with strong attention to detail

Other Information

Benefits

• Excellent work-life balance with office hours from 8:00am to 5:30pm, Monday to Friday
• Graduate-friendly environment with training and on-the-job guidance
• Stable office setting with structured processes and clear responsibilities
• Career exposure to customer service operations for premium and collectible products
• Supportive team culture with collaborative and hands-on assistance