About the role
Develop communication plans and manage public information dissemination across audio and visual platforms to enhance the commuter experience, especially during service disruptions.
TransportOnsite
Key Responsibilities
- Develop communication plans and convey information to the public via audio and visual means.
- Monitor social media channels to identify trends and potential service issues.
- Provide situation updates and alternative travel advice to enhance commuters’ experience during delays.
- Liaise effectively with external agencies regarding service matters.
- Generate fault requests to relevant internal departments.
Requirements
- Diploma in any discipline.
- Proficiency in making public train announcements in both English and Mandarin.
- Strong interpersonal and communication skills.
- Ability to work independently and collaboratively in diverse teams.
- High level of motivation and ability to perform under pressure.
- Strategic thinking capability.