About the role
This role involves leading a team of Data Center Technicians to maintain and optimize AWS infrastructure operations in a 24/7 environment. The manager is responsible for hardware and network diagnostics, incident management, and driving automation efforts while ensuring strict adherence to security policies and operational KPIs.
TechnologyOnsite
Key Responsibilities
- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
- Ensuring effective and efficient management of day to day 24x7 Datacenter Operations.
- Manage/Improve the workflows and throughput for data Centers Operations.
- Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
- Play a key part in innovation and driving automation within Data Center Operations.
- Management of large scale events in the Datacenter(s).
- Part of an on-call rotation for Datacenter Issue escalations.
- Vendor management and monitoring vendor performance.
- Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
- Leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.
Requirements
- Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
- Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS
- Strong technical understanding and experience in network troubleshooting
- In-depth knowledge and experience of change / incident management.
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Experience working with customers with a passion for delivering exceptional service
- Strong analytical skills, attention to detail, and effective communication abilities
- Experience working in large-scale networking environments
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Data Center related certification - CDCP/S/E, CDCMP/TP
- Willingness to work both independently and managing their teams effectively
- Experience creating/devising strategies, mentoring people in all levels, and proposing technical solutions
- Ability to work in an environment that operates 24/7 on a rotating shift