About the role
Mid-level Program Analyst role based in Singapore focused on driving operational excellence for AWS global infrastructure delivery. The role centers on data-driven business analytics, business intelligence, and continuous process improvement across APAC operations.
TechnologyOnsite
Key Responsibilities
- Translate basic business problem statements into analysis requirements
- Communicate analysis and work with business stakeholders to understand its value and propose changes
- Developing audit and compliance mechanisms to ensure the data integrity
- Write queries and output efficiently
- Convert data to make it analysis-ready through basic descriptive, aggregations, and pivots
- Implement/deploy data visualization or communication tools (e.g., metrics dashboards, decks)
- Gathering data across APAC to support reporting, including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking
- Identify gaps, measure inefficiencies/impact, propose actions, measure success and iterate
- Identifying gaps and creating system SOPs to drive efficiencies and reduce level of efforts (LOEs) on repeating and overlapping data entries, eliminate non-value-add activities, removing blockers, and driving automation
- Building metrics on Dashboard for KPI and Key Value Drivers reporting to drive better performance internally and externally
Requirements
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.
- Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Experience developing tools, reports, process maps, scorecards, and data visualizations that improve upon those currently employed for understanding the business and making decisions
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience in operational excellence, continuous improvement, or process improvement roles